KUL

Kuala Lumpur International Airport (KLIA2)

Kuala Lumpur, MY

SHOPPING, DEALS AND OTHER SERVICES

Getting around the airport

Two terminals

Kuala Lumpur International Airport lies around 50km south of the city centre. It has two terminals, 2km apart:

  • Main Terminal Building (MTB): Also known as KLIA1. Gates A and B handle domestic flights. Gates G and H handle international flights. It connects, via the Aerotrain (running every three-five minutes, journey time under two minutes), to Satellite Terminal A. This satellite building serves international flights and hosts Gates C and plenty of restaurants and high-end shops.

  • Klia2: The terminal for low-cost carriers. A complex called Gateway KLIA2 is connected to this terminal and offers a 'mall' concept within the airport, with shops and restaurants over four levels. It also has a transport hub, with a train station for the Express Rail Link/KLIA Express, taxi ranks, bus stops and car pick-up points. It's a huge building: domestic departures go from Gates J and K, and international departures from Gates L, P and Q, and it's a 15-30 minute walk between P and Q.

Travelling between the terminals

You can take a train (KLIA transit and KL Express), bus shuttle or taxi. We recommend a taxi, as it's only a 3-minute journey, and wait times for train and bus shuttles can be long: only seven trains run per hour during peak hours, and five off-peak, with buses running only every 15 to 20 minutes. 

Allow plenty of time for transfers

If you’re changing from KLIA1 to KLIA2, leave yourself at least two hours to be on your next flight. It can take around an hour to deplane, then you need to take the sky train from Concourse C to the main building, clear immigration and baggage claim and travel to the KLIA2 terminal, landside. 

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Getting into Kuala Lumpur

Take the KLIA Ekspres

Train

The fastest way to Kuala Lumpur is the KLIA Ekspres non-stop service, taking just 28 minutes to KL Sentral Station from KLIA1, and 33 minutes from KLIA2. Trains run from 04:55-00:55 and leave every 15 minutes during peak hours (Mon-Fri, 06:00-09:00 and 16:00-22:00), and every 20 minutes at other times.

Cost: RYM 55 one-way
Location: Basement platforms in both terminals (well-signposted)

Taxi

If you're travelling in a group of two or three people, it's best to take a taxi. The Taxi Coupon Counter in Arrivals guarantees a fixed fee; ask for a budget taxi there and give your destination. After paying, you’ll be given a coupon stating your destination and how much you’ve paid; no need to pay the driver or tip. For three people, this works out cheaper than the train, and you get door-to-door service.

Cost: Around RYM 80-90 into KL city centre 

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Very little shade

Waiting for the Ekspres rail link into KL

If you’re taking the Ekspres direct service into Kuala Lumpur, be aware that the platform at KLIA2 is not enclosed, except for a small room that is air-conditioned. While waiting for the train on a hot day, take a bottle of mineral water.

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Getting to Departures with a trolley

Finding the lift

Beware that the obviously seen escalators from Level 2 to departures don’t take trolleys. If you want to go to Departures on Level 3 with a trolley, you’ll find a lift behind the HOMETOWN Hainan Coffee shop. Take the lift upstairs, head in the direction of Nandos, walk out of the Mall and you’ll find yourself in Departures.

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Freshen up

Cold showers for free

KLIA2 provides free showers in the four toilet blocks in the waiting area right before the Customs and Immigration counters, in the area containing Check-in counters. There’s cold water only, and you will need to bring your own towels and soap. The showers at the Sama Sama Express airside transit hotel cost RYM 30, but there’s hot and cold water – these are  functional but worth it. If a shower is all you're after, it’s a good deal, and you get a towel, shower gel, soap and toothbrush set included for your RYM 30. The hotel is at the Satellite Building, right next to Gate C5.

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Cheap local and international calls in Malaysia

Prepaid SIM card option

You can buy prepaid SIM cards in Arrivals. Try the Maxis Hotlink card. For RYM 20, you get 400 MB of preloaded internet, 5 minutes’ talk time, and 7 days’ use. There are discounted international rates, and network coverage is good on the islands as well as in KL. You’ll find the Maxis stand to the right of the exit.

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Early morning check-in

Tune Hotel KLIA2

The Tune Hotel at KLIA2 offers a good rest and hassle-free check-in, with room rates from around MYR 150. You can check in to Air Asia flights and print your boarding pass at the hotel itself, as they have web check-in machines and kiosks in the lounge, and it’s less than 10 minutes’ walk to the baggage drop in the airport.

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Save on Your Car Rental

Lowest Price Guaranteed

There are many rental car companies in the arrival hall of the main Terminal.

  • Kasina Baru
    Main Terminal Building, landside, Counter B16 Arrival Hall
    Opening hours: 7:00-22:00 (Mon-Sat), 8:30-17:00 (Sun & Public Holidays)
  • Hertz Car Rental
    Main Terminal Building, landside, Counter B10 Arrival Hall
    Opening hours: 7:30-22:00 (Mon-Sat)
  • Pantas Rent A Car
    Lot CR17, Block 'D', Car Park
    Opening hours: 7:30-22:30 (Mon-Sat), 9:00-17:00 (Sun & Public Holidays)
  • Mayflower Car Rental
    Main Terminal Building, landside, Counter C1 Arrival Hall
    Opening hours: 7:00-23:00 daily
  • Orix Car Rental Counter
    Main Terminal Building, landside, C2 Arrival Hall
    Opening hours: 7:00-23:00 (Mon-Fri), 8:00-18:00 (Sat, Sun & Public Holidays)
  • Insas Pacific Rent A Car
    Main Terminal Building, landside, Counter C4 Arrival Hall
    Opening hours: 7:00-22:00 daily
  • Avis Car Rental Counter
    Main Terminal Building, landside, C6 Arrival Hall
    Opening hours: 7:00-22:00 daily

There are also rental car desks in klia2 for the following rental companies. All these desk are situated next to each other in the central area on level 1 (the so-called transportation hub) of klia2.

  • Kasina
  • Avis
  • Europcar
  • Hertz
  • Mayflower
  • PRAC
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Power outlets

Some restaurants have public outlets

Power outlets can be found all over the KLIA airport. However here are some specific locations:

  • Secret Recipe, Main Terminal Building, level 5, landside, next to the check-in-counters
  • Old Town White House, Main Terminal Building, level 5, landside, next to the check-in-counters
  • Old Town White House, Arrivals, level 3, landside, after customs
  • Prayer area, Main Terminal Building, level 5, landside, next to the prayer room
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Lounges

Most lounges located in satellite building

Kuala Lumpur airport is known for having many very exclusive lounges by the biggest asian carriers.

  • MAS Golden Lounge
    Satellite Building, level 2, airside, West Zone
    Opening Hours: 24 hours daily
  • Royal Silk Lounge
    Satellite Building, level 2, airside, North Zone
    Opening hours: 06:00–21:30
  • The Cathay Pacific Lounge
    Satellite Building, level 2, airside, Central area, next to Burger King
    Opening hours: 06:30-23:00
  • Silver Kris Lounge
    Satellite Building, level 2, airside, North Zone
    Opening hours: 07:00-21:30
  • Emirates Lounge
    Satellite Building, level 2, airside, East Zone
  • Dynasty Lounge
    Satellite Building, level 2, airside, South Zone
    Opening hours: 11:30-14:20
  • Plaza Premium Lounge
    Satellite Building, level 2, airside, Central area, next to Delifrance
    Opening Hours: 24 hours daily
    Open to the public starting at MYR 168 for 2 hours of access
  • Plaza Premium Lounge (gateway@klia2)
    Gateway@klia2, landside, level 2
    Opening Hours: 24 hours daily
  • Plaza Premium Lounge (International Departure, klia2)
    klia2, level 2, airside, next to Gate L8
    Opening Hours: 04:00-00:00 daily
    Open to the public starting at MYR 168 for 2 hours of access
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