LHR

Heathrow Airport (T2)

London, GB

SHOPPING, DEALS AND OTHER SERVICES

Blacklane – available at Heathrow airport

Professional airport transfers

Book a ride with our professional drivers and skip the stress of public transit. All airport pickups include 60 minutes of complimentary wait time, and your driver will be waiting for you in the arrivals hall to greet you, even if your flight is delayed. Our all-inclusive rates are confirmed prior to booking, with no hidden surprises. Miles & More members earn 1 mile for every euro spent with Blacklane. 

        

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Getting into London

Heathrow Express is quickest

Heathrow is quite far from central London, but it's still pretty straightforward to get into the city. Considering London's notorious traffic, the train is really the only option.

Heathrow Express train

The Heathrow Express is one of the world's best airport connections and will get you to central London (Paddington Station) in a speedy 15 minutes from Terminals 2 and 3, 19 minutes from Terminal 4 (including a four-minute free shuttle to Terminals 2 and 3) and 21 minutes from Terminal 5. It leaves around every 15 minutes (less often off-peak) from:

Terminals 2 and 3: Mon-Sat, 05:12-23:48 and Sun, 06:05-23:53
Terminal 4: Mon-Sat, from 05:23 and Sun, from 05:53
Terminal 5: Mon-Sat, 05:07-23:42 and Sun, 06:00-23:48
Paddington back to London Heathrow: Mon-Sat, 05:10-23:25 and Sun, 06:10-23:25 

Tip: You can save a lot of money by buying your ticket 90 days in advance (paying as little as GBP 5.50 one-way at the weekend). Also, if you use this route a lot, buy a Carnet 12 ticket, giving you 12 trips for the price of nine, or a Carnet 6, giving you six trips for the price of five. 

Cost: One way: GBP 22 (off-peak) or GBP 25 (peak) when bought online (GBP 27 on board). Return: GBP 37 (GBP 42 on board). Peak times: Mon-Fri, 7-10am and 4-7pm.

Buying tickets:  Online (cheaper), at vending machines in the station or on the train
Location: Terminal 5 and Terminal 2-3 stations (from Terminal 4, catch the shuttle train to Terminal 2-3)

London Underground

It's a longer trip, but it's convenient and a lot cheaper to take the London Underground, locally known as the Tube, directly into the city. This is the best option if you're going to West London, as the Heathrow Express doesn't stop anywhere en route. Bear in mind, you may have to carry your luggage up and down the stairs in the Underground system. If this is going to be a problem, check Transport for London (TfL) for stations with lifts and escalators: http://content.tfl.gov.uk/avoiding-stairs-tube-guide.pdf 

Journey time on the Piccadilly Line to Piccadilly Circus is around an hour. Trains leave from around 05:45-00:30. (Check the LHR website before travelling.)

Tip: It's worth buying an Oyster top-up card if you're staying in London for a while. You'll save money on regular fares and it covers the bus network, too. In fact, the card (GBP 5) can pay for itself in just a couple of trips. Buy one at the airport or have it posted to you before you travel

Cost: GBP 6 one-way (travelling from Heathrow (Zone 6) to Zone 1); with Oyster Card: GBP 5.10 (Mon-Fri, 06:30-09:30) or GBP 3.10 (other times)
Buying tickets: 
Vending machines or manned kiosks in the stations
Location: Three stations: Terminals 2-3, Terminal 4 and Terminal 5

Taxi

If you have time and money, or are staying near Heathrow, you can take a famous (and famously expensive) London black cab. The journey will take around 60 minutes, but can take longer in rush hour.

Cost: Around £45-70
Location: Taxi ranks outside each terminal

LATEST TRAVEL INFORMATION

For the latest upates about travelling to and from Heathrow, check out the airport's Twitter feed: twitter.com/heathrowairport

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Save on your car rental

Lowest price guaranteed

You'll find car hire desks in all four of Heathrow's terminals, provided by Alamo, Avis, Budget, Enterprise, Europcar, Hertz, National and Sixt. The companies provide shuttle buses to get to the car parks. 

You can book a car at the airport, or save money by booking online before you travel.

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Getting around the airport

Four terminals, with trains in between

London Heathrow Airport lies 23km from central London, and is the busiest of six airports serving the city – and the fifth busiest in the world. It's pretty large and sprawling, and can be crowded, but is well-signposted and fairly navigable thanks to its shuttle train.

It has four terminals in separate buildings:

  • Terminal 2: The newest terminal, hosting all Star Alliance airlines, and some others. It has a satellite building, T2B.
  • Terminal 3: Hosting the Oneworld Alliance and handling mostly long-haul flights. Due to be demolished in 2019 after expansion to Terminal 2 is finished.
  • Terminal 4: Hosting the SkyTeam Alliance.
  • Terminal 5: A new, modern terminal exclusively handling flights by British Airways and partner airline, Iberia. The main building contains Concourse A, and there are two satellite buildings, B and C, reachable by an underground people mover. 

Travelling between terminals

You can walk between all terminals, but distances can be long. Terminals 2 and 3 are beside each other and easily walkable. For the others:

  • Train: Take the Heathrow Express or Heathrow Connect trains for free between terminals. You have to pay to use the London Underground.
  • Bus: Local buses will take you between terminals for free (tell the driver your destination when you board).
  • Airside: There are free shuttle buses to transfer you. 
  • ULTra (Urban Light Transit) Personal Rapid Transport: Individual, automated pods taking up to four adults and two children from Terminal 5 to the business carpark.
  • Underground people mover: Taking you from the main Terminal 5 building to the two satellite buildings.
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Long walking times

B gates

Terminal 2 is relatively compact and A gates can be reached within 5 to 10 minutes.

If your plane departs from B gates, you need to use a walkway which can take up to 25 minutes.

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T2 overview

The Queen's Terminal

T2 is in our view – like the other new terminals at Heathrow – one of the best terminals in the world.

It offers good-value shopping with UK electronics retailer Dixons, fashion outlets and great food options that are unheard of in other parts of the world. 

The architecture is low noise, there are no announcements.

There's a Lufthansa lounge, a lounge for Aer Lingus, and the independent Plaza Premium lounge to choose from.

Downside: long walks. It is a long walk from Heathrow Express to the terminal, and if you're so unlucky that your flight departs from the B gates, you will have to walk an additional 15 to 25 minutes.

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Free mobile charging

At the Power Poles

The airport provides free 'Power Pole' charging stations. These are located throughout all of the airport’s four terminals, before and after security, and can be used 24 hours a day.

Each Power Pole can charge up to eight electronic devices at once, and is compatible with UK and European plugs, as well as USB cables. 

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15% OFF total bill at Wonder Tree

Located departures hall on level 5

WonderTree, located at the departures hall on level 5 in Terminal 2, is a colourful world food restaurant perfect for the whole family.

Save 15% on your total bill with FLIO, available all day.

To claim your discount, simply unlock the offer below and present your FLIO code at the time of ordering.

To unlock this benefit download FLIO App

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Save 20% at Leon

After security, downstairs

Leon, located downstairs to the left after duty free, is based on fresh, organic ingredients, ranging from a burger and fries – with a healthy twist – to other nutritious dishes with bursts of herb and spicy flavours.

Leon are also big on breakfasts. Think: handy pots of Greek yoghurt or sausage, eggs, bacon and beans. Or smoked salmon & egg muffins with dill yoghurt. 

Location: Downstairs and to the left out of Duty Free

Save 20% on your total bill with FLIO, available all day.

To claim your discount, simply unlock the offer below and present your FLIO code at the time of ordering

To unlock this benefit download FLIO App

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Save 20% at The Gorgeous Kitchen

After security, turn right following the mezzanine level

The Gorgeous Kitchen is an award-winning restaurant that offers an all day dining experience which imbues wholesome and seasonal global cuisine with British grown produce. 

Location: After security, turn right following the mezzanine level to the escalator. Located on the same level

Save 20% on your total bill with FLIO, available all day

To claim your discount, simply unlock the offer below and present your FLIO code at the time of ordering.

To unlock this benefit download FLIO App

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The Perfectionists' Café

Extraordinary quality

Heston Blumenthal is known for his molecular gastronomy and this restaurant continues his brand of inventive cooking. The concept is that it's: "fantastic food... fast! Food that not only suits being cooked quickly, but is all the better for it." As a diner you may be equipped with your own wood-fired oven, and will be served multi-sensory English diner food with the greatest attention to detail.

Family tip: Kids eat free, every day (really)

Location: Terminal 2, after security, upper level, departure lounge
Hours: First departure to last departure

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London’s Pride by Fuller's

Specially brewed for Terminal 2

The historic Griffin Brewery that makes London Pride beer is just eight miles from Heathrow. They created a special lager especially for Terminal 2, which you can find in the London's Pride pub. You’ll enjoy a pleasant gastropub experience with pub favourites like fish and chips, ploughman’s lunch, and sausages and mash.

Location: Terminal 2, after security, level 5, departure lounge
Opening hours: 05:30-last departure

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Lounges

Premium spaces in every terminal

You'll find Heathrow's many comfortable lounges here:

Terminal 2

  • Plaza Premium Lounge, landside, Level 1, Arrivals Hall, public area near UK/Ireland Arrivals. Hours: 05:00-23:00. Cost: GBP 25 for a one-hour stay.
  • Plaza Premium Lounge, airside, Departures, Lounge A3. Hours: 05:00-23:00. Cost: GBP 35. 
  • United Club, airside, opposite Gate B46. Hours: 05:00-22:00. Cost: USD 50.
  • Air Canada Maple Leaf Lounge, landside, Arrivals Hall. Hours: 06:00AM-13:30. Cost: CAD 25/50.00, with membership to Air Canada Maple Leaf Club.

Terminal 2A

  • Plaza Premium Lounge, airside, Level 4, Departure level. Showers, spa and private relaxation rooms with beds are available at extra charge. Hours: 05:00-23:00PM. Cost: GBP 3

Terminal 2B

  • Air Canada Maple Leaf Lounge, airside. Hours: 05:30-22:00. Cost: CAD 25/50 with membership to Air Canada Maple Leaf Club.

Terminal 3

  • No. 1 Traveller Lounge, airside, near Gates 13-22. Showers and private rooms with beds available. Hours: 04:30-22:30. Cost: GBP 30. 
  • Servisair Executive Lounge, airside, near Gates 12-42, Lounge E. Hours: 05:00-22:30. Cost: GBP 14.99.
  • American Airlines Admiral's Club, airside, Departure level, Lounge H. Hours: 06:30-21:45. Cost: USD 50 with American Airlines Admiral's Club membership.
  • British Airways Galleries First Lounge, airside, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounge, airside, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Club World or Club Europe, as well as Executive Club Gold members (plus one guest) and OneWorld Emerald and Sapphire members (plus one guest).

Terminal 4

  • Plaza Premium, airside, Level 1, near Gate 1. Hours: 05:00-22:30. Showers and spa treatments available. Cost: GBP 35.
  • SkyTeam Lounge, airside, Departures Hall, opposite Gate 10. Hours: 05:00-22:00. Cost: GBP 18.99.

Terminal 5

Available to all:

  • Aspire Lounge and Spa, airside, Departure lounge, near Gate A18. Showers and spa treatments available (06:00-20:00) for an extra charge. Hours: 05:00-23:00. Cost: from GBP 29.99.

The Aspire Lounge offers comfortable Rest Pods, a good working area with power outlets with UK, US and USB ports, free Wi-Fi, various massages and treatments, shower facilities (for an extra GBP 20.00 for 30 minutes), and a vast food and drinks selection.

Open to all travellers, no matter which airline or class of travel. Admission: From GBP 29.99 for a stay of three hours (adults as well as children).

This lounge can get very crowded. Travelers have reported not being granted access due to capacity problems as well as limited offers at the food buffets. 

BA members only:

  • British Airways Galleries First Lounge, Terminal 5A (South), airside. Hours: 05:00-22:30. Cost: Free to customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounges, Terminal 5A (North and South) and Terminal 5B, airside, Departures. Hours: 05:00-22:30 Cost: Free to customers travelling in First Class, Club World, Club Europe or Business UK, Executive Club Gold and Silver members (plus one guest) and OneWorld members with Sapphire status or better (plus one guest).
  • British Airways Arrivals Lounge, landside, Level 2. Cost: Free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Concorde Room, Terminal 5A (south). Hours: 05:00-22:30. Cost: Free to customers travelling in First Class and Concorde Room cardholders.
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Kew Gardens

A leafy London layover

Layover in London? Don’t head straight for the West End. If the sun is shining, stow your baggage, jump on the Tube (One-Day Travelcard costs GBP 8.90) and visit Kew Gardens. 

This huge Victorian-era park has a treetop walkway, tropical glasshouses and the world’s largest collection of living plants (more than 30,000). 

Opening hours: Mon-Sun, 09:30-18:00
Cost: GBP 15, free for children 16 and under 
Getting there: From Heathrow, take the Tube (Piccadilly Line) to Hammersmith. Change onto District Line, westbound towards Richmond. Get out at Kew Gardens station. Travel time is around 45 minutes.

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Luggage storage

Understanding Terminal 2

Want to store your luggage for a couple of hours on a layover? For security reasons, lockers are no longer provided at Terminal 2 of Heathrow Airport. There is a storage area, however, right next to the lifts for the Heathrow Express in Arrivals. All items are subject to security checks, including X-ray screening and random hand searches.

The service is provided by the Excess Baggage Company. Rates: £5.00 per item for up to 2 hours, £10.00 per item for 2-24 hours, £5.00 per item for each additional 24 hours, or part thereof. Maximum storage 90 days.

Open 6.00 am to 11.00 pm. 

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Y, The new masculine fragrance by YSL

Discover the new fragrance by YSL & get your free Y gift at airport Duty Free

GET YOUR FREE Y STICKER PATCH


Y is the fragrance of freedom to dream, dare and live.

Discover the Y universe by visiting YSL in airport Duty Free shops before you fly and ask for your sticker patch from one of our Beauty Advisers to customize anything you would like.


No purchase necessary, while stocks last. Offer ends November 10th, 2017.

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Showers

Freshen up for free

Most of Heathrow's showers are in the lounges, which charge a fee to enter. However, there are some free showers in Terminal 4:

Locations:

Terminal 2

  • Air Canada Maple Leaf Lounge, landside, Arrivals Hall. Cost: CAD 25/50 entry to the lounge.

Terminal 2A

  • Plaza Premium Lounge, airside, Level 4, Departures level. Cost: GBP 38 entry to the lounge.

Terminal 3

  • No. 1 Traveller's Lounge, airside, Departure Lounge F. Cost: GBP 30 entry to the lounge.

Terminal 4

  • Public showers, landside, in the toilets near the Heathrow Express station, and airside. Cost: Free (plus small charge for shower cap, shampoo and shower gel).
  • Yotel (hotel cabins to rent by the hour), landside, Level 0, Arrivals, opposite WHSmith. Cost: From GBP 35 for a minimum 4-hr stay.
  • Plaza Premium Lounge, airside, Level 1, near Gate 1. Cost: GBP 35 entry to the lounge.

Terminal 5

  • British Airways Galleries Lounge North, airside, Departures. Cost: Free to OneWorld members with Sapphire status or better), plus one guest.
  • British Airways Arrivals Lounge, landside, Level 2. Cost: Available for free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Sofitel Heathrow hotel, landside, short walk from terminal through covered walkway. Cost: GBP 30 for spa day-pass.
  • If you are a business class traveller or hold a BA silver card or equivalent, you can obtain a free shower, from the Elemis Spa in the South lounges. As waiting times vary from 10-30 minutes, this isn’t a good idea if your flight is departing from Gates B or C.
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Smythson of Bond Street

Iconic leather stationery

With over 125 years of creating luxury leather goods, you’ll be shopping at one of the world’s foremost stationeries. Smythson offers both standard and bespoke leather accessories for fashion, business and travel.

Terminal 2, after security, level 4, opposite gate A21
Opening hours: 05:30-22:00

Terminal 3, after security, level 1, departure lounge
Opening hours: 06:00-22:00

Terminal 5, after security, level 2, opposite gate A16/17
Opening hours: 05:30-22:00 

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John Lewis

Classic British brands

John Lewis has been one of Britain’s favourite department stores since 1864. Have a look around for some of the country’s iconic fashion brands like Barbour and Joules.

Location: Terminal 2, airside, level 5, departure lounge
Opening hours: 05:30-22:00 

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Burberry

Trenchcoats that never go out of fashion

Established in 1856, Burberry is a quintessentially British brand known for their classic outerwear. Choose one of their iconic Burberry trench coats and it will never go out of style.

Terminal 2, after security, level 4, opposite Gate A16
Hours: 05:30-22:00

Terminal 3, after security, level 1, departure lounge
Hours 06:00-22:00 

Terminal 4, after security, departure level, opposite Gate 7
Hours: 06:00-22:00

Terminal 5, after security, level 2, opposite Gates A16/17
Hours: 05:30-22:00

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Hamleys

Outstanding toy store

Regent Street in London isn’t the only place you can shop at the world’s most famous toy store. Choose from the exclusive Hamleys' own collection and popular brands like Barbie and Lego.

Location:
Terminal 2, after security, level 5, departure lounge
Terminal 4, after security, departure level, Gate 21
Terminal 5, after security, level 3, departure lounge

Opening hours: 05:00-22:00

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Thomas Pink

Britain's finest shirts

One of Britain’s favourite luxury shirtmakers is a great place to pick up a fresh, tailored formal shirt or other men’s accessories.

Terminal 2, after security, level 5, departure lounge
Opening hours: 05:30-22:00

Terminal 3, after security, level 1, departure lounge
Opening hours: 06:00-22:00

Terminal 4, after security 
Opening hours: 06:00-22:00

Terminal 5, after security, level 2, next to Tumi and gate A8
Opening hours: 05:30-21:30 

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Harrods

An exclusive experience

Harrods at Heathrow offers luxury fashion and accessories, with an emphasis on British heritage brands. The shop in Terminal 5 offers personal shopping and a denim bar, with jeans library, to help you find your perfect fit.

Terminal 2, after security, level 4, opposite Gate A16
Opening hours: 05:30-22:00

Terminal 3, after security, level 1, departure lounge
Opening hours: 05:30-last flight

Terminal 4, after security, departure level, Gate 9
Opening hours: 05:30-22:00

Terminal 4, after security, departure level, opposite Gate 7
Opening hours: 06:00-22:00

Terminal 5B, after security, Gate B46
Opening hours: 05:30-last flight

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Duty Free online shopping is as easy as 1, 2, 3

Shopping before you fly has never been easier

You'll find a wide range of exquisite products to choose from online.

For more information and great online offers, visit www.highlifeshop.com

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Play area

For young children

Located in the main Terminal 2A departure lounge (after security), near Gate 16. Stay & Play is free to use, and open from 6.00 am to 9.00 pm. Children are not supervised, so need to be accompanied by an adult at all times.

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LuggageHero

Free yourself from luggage from only €1/hour

Store your luggage with a local Hero in London for only 1€/hour. We let you place your luggage in a certified local shop for a few hours or days, making luggage storage easier, cheap and insured for up to 1700€. Pick up your luggage anytime and pay only for the hours used. 

Luggage Storage: Victoria StationPiccadilly CircusWaterloo StationLuggage Storage Places London

 

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