Heathrow Airport (T5)

London, GB


Blacklane – available at Heathrow airport

Professional airport transfers

Book a ride with our professional drivers and skip the stress of public transit. All airport pickups include 60 minutes of complimentary wait time, and your driver will be waiting for you in the arrivals hall to greet you, even if your flight is delayed. Our all-inclusive rates are confirmed prior to booking, with no hidden surprises. Miles & More members earn 1 mile for every euro spent with Blacklane. 


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Getting into town

Heathrow Express is quickest

Heathrow is quite far from central London, but it's still pretty straightforward to get into the city. Considering London's notorious traffic, the train is really the best option.

Heathrow Express train

The Heathrow Express is one of the world's best airport connections and will get you to central London (Paddington Station) in a speedy 15 minutes from Terminals 2 and 3, 19 minutes from Terminal 4 (including a four-minute free shuttle to Terminals 2 and 3) and 21 minutes from Terminal 5. It leaves around every 15 minutes (less often off-peak) from:

Terminals 2 and 3: Mon-Sat 05:12-23:48 and Sun 06:05-23:53
Terminal 4: Mon-Sat 05:23-23:41 and Sun 05:53-23:41
Terminal 5: Mon-Sat 05:07-23:42 and Sun 06:00-23:48
Paddington back to London Heathrow: Mon-Sat 05:10-23:25 and Sun 06:10-23:25 

Tip: You can save a lot of money by buying your ticket 90 days in advance (paying as little as GBP 5.50 one-way at the weekend). Also, if you use this route a lot, buy a Carnet 12 ticket, giving you 12 trips for the price of nine, or a Carnet 6, giving you six trips for the price of five. 

Cost: One way: GBP 22 (off-peak) or GBP 25 (peak) when bought online (GBP 27 on board). Return: GBP 37 (GBP 42 on board). Peak times: Mon-Fri, 7-10am and 4-7pm.

Buying tickets: Online (cheaper), at vending machines in the station or on the train
Location: Terminal 5 and Terminal 2-3 stations (from Terminal 4, catch the shuttle train to Terminal 2-3)

London Underground

It's a longer trip, but it's convenient and a lot cheaper to take the London Underground, locally known as the Tube, directly into the city. This is the best option if you're going to West London, as the Heathrow Express doesn't stop anywhere en route. Bear in mind, you may have to carry your luggage up and down the stairs in the Underground system. If this is going to be a problem, check Transport for London (TfL) for stations with lifts and escalators: http://content.tfl.gov.uk/avoiding-stairs-tube-guide.pdf 

Journey time on the Piccadilly Line to Piccadilly Circus is around an hour. Trains leave from around 05:45-00:30. (Check the LHR website before travelling.)

Tip: It's worth buying an Oyster top-up card if you're staying in London for a while. You'll save money on regular fares and it covers the bus network, too. In fact, the card (GBP 5) can pay for itself in just a couple of trips. Buy one at the airport or have it posted to you before you travel

Cost: GBP 6 one-way (travelling from Heathrow (Zone 6) to Zone 1); with Oyster Card: GBP 5.10 (Mon-Fri, 06:30-09:30) or GBP 3.10 (other times)
Buying tickets: 
Vending machines or manned kiosks in the stations
Location: Three stations: Terminals 2-3, Terminal 4 and Terminal 5


If you have time and money, or are staying near Heathrow, you can take a famous (and famously expensive) London black cab. The journey will take around 42 minutes, but can take longer in rush hour.

Cost: Around £45-70
Location: Taxi ranks outside each terminal


For the latest upates about travelling to and from Heathrow, check out the airport's Twitter feed: twitter.com/heathrowairport

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Save on your car rental

Lowest price guaranteed

You'll find car hire desks in all four of Heathrow's terminals, provided by Alamo, Avis, Budget, Enterprise, Europcar, Hertz, National and Sixt. The companies provide shuttle buses to get to the car parks. 

You can book a car at the airport, or save money by booking online before you travel.

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Getting around the airport

Four terminals, with trains in between

London Heathrow Airport lies 23km from central London, and is the busiest of six airports serving the city – and the fifth busiest in the world. It's pretty large and sprawling, and can be crowded, but is well-signposted and fairly navigable thanks to its shuttle train.

It has four terminals in separate buildings:

  • Terminal 2: The newest terminal, hosting all Star Alliance airlines, and some others. It has a satellite building, T2B.
  • Terminal 3: Hosting the Oneworld Alliance and handling mostly long-haul flights. Due to be demolished in 2019 after expansion to Terminal 2 is finished.
  • Terminal 4: Hosting the SkyTeam Alliance.
  • Terminal 5: A new, modern terminal exclusively handling flights by British Airways and partner airline, Iberia. The main building contains Concourse A, and there are two satellite buildings, B and C, reachable by an underground people mover. 

Travelling between terminals

You can walk between all terminals, but distances can be long. Terminals 2 and 3 are beside each other and easily walkable. For the others:

  • Train: Take the Heathrow Express or Heathrow Connect trains for free between terminals. You have to pay to use the London Underground.
  • Bus: Local buses will take you between terminals for free (tell the driver your destination when you board).
  • Airside: There are free shuttle buses to transfer you. 
  • ULTra (Urban Light Transit) Personal Rapid Transport: Individual, automated pods taking up to four adults and two children from Terminal 5 to the business carpark.
  • Underground people mover: Taking you from the main Terminal 5 building to the two satellite buildings.
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Navigating Terminal 5

Access B and C Gates by train

Be aware that Terminal 5's B and C Gates are in separate terminal buildings from the A Gates.

You get there by an underground train. Always use the lifts, which are faster than the escalators.

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Free mobile charging

At the Power Poles

The airport provides free 'Power Pole' charging stations. These are located throughout all of the airport’s four terminals, before and after security, and can be used 24 hours a day.

Each Power Pole can charge up to eight electronic devices at once, and is compatible with UK and European plugs, as well as USB cables. 

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15% OFF total bill at Giraffe

Located directly opposite security

Giraffe, located after security in Terminal 5, combines world food, a relaxed environment and a lively experience for the whole family.

Save 15% on your total bill with FLIO, available all day.

To redeem your offer, simply unlock the offer below and present your Flio code at the time of ordering.

To unlock this benefit download FLIO App

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Kew Gardens

A leafy London layover

Layover in London? Don’t head straight for the West End. If the sun is shining, stow your baggage, jump on the Tube (One-Day Travelcard costs GBP 8.90) and visit Kew Gardens. 

This huge Victorian-era park has a treetop walkway, tropical glasshouses and the world’s largest collection of living plants (more than 30,000). 

Opening hours: Mon-Sun, 09:30-18:00
Cost: GBP 15, free for children 16 and under 
Getting there: From Heathrow, take the Tube (Piccadilly Line) to Hammersmith. Change onto District Line, westbound towards Richmond. Get out at Kew Gardens station. Travel time is around 45 minutes.

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Premium spaces in every terminal

You'll find Heathrow's many comfortable lounges here:

Terminal 2

  • Plaza Premium Lounge, landside, Level 1, Arrivals Hall, public area near UK/Ireland Arrivals. Hours: 05:00-23:00. Cost: GBP 25 for a one-hour stay.
  • Plaza Premium Lounge, airside, Departures, Lounge A3. Hours: 05:00-23:00. Cost: GBP 35. 
  • United Club, airside, opposite Gate B46. Hours: 05:00-22:00. Cost: USD 50.
  • Air Canada Maple Leaf Lounge, landside, Arrivals Hall. Hours: 06:00AM-13:30. Cost: CAD 25/50.00, with membership to Air Canada Maple Leaf Club.

Terminal 2A

  • Plaza Premium Lounge, airside, Level 4, Departure level. Showers, spa and private relaxation rooms with beds are available at extra charge. Hours: 05:00-23:00PM. Cost: GBP 3

Terminal 2B

  • Air Canada Maple Leaf Lounge, airside. Hours: 05:30-22:00. Cost: CAD 25/50 with membership to Air Canada Maple Leaf Club.

Terminal 3

  • No. 1 Traveller Lounge, airside, near Gates 13-22. Showers and private rooms with beds available. Hours: 04:30-22:30. Cost: GBP 30. 
  • Servisair Executive Lounge, airside, near Gates 12-42, Lounge E. Hours: 05:00-22:30. Cost: GBP 14.99.
  • American Airlines Admiral's Club, airside, Departure level, Lounge H. Hours: 06:30-21:45. Cost: USD 50 with American Airlines Admiral's Club membership.
  • British Airways Galleries First Lounge, airside, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounge, airside, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Club World or Club Europe, as well as Executive Club Gold members (plus one guest) and OneWorld Emerald and Sapphire members (plus one guest).

Terminal 4

  • Plaza Premium, airside, Level 1, near Gate 1. Hours: 05:00-22:30. Showers and spa treatments available. Cost: GBP 35.
  • SkyTeam Lounge, airside, Departures Hall, opposite Gate 10. Hours: 05:00-22:00. Cost: GBP 30.

Terminal 5

Available to all:

  • Aspire Lounge and Spa, airside, Departure lounge, near Gate A18. Showers and spa treatments available (06:00-20:00) for an extra charge. Hours: 05:00-23:00. Cost: from GBP 29.99.

The Aspire Lounge offers comfortable Rest Pods, a good working area with power outlets with UK, US and USB ports, free Wi-Fi, various massages and treatments, shower facilities (for an extra GBP 20.00 for 30 minutes), and a vast food and drinks selection.

Open to all travellers, no matter which airline or class of travel. Admission: From GBP 29.99 for a stay of three hours (adults as well as children).

This lounge can get very crowded. Travelers have reported not being granted access due to capacity problems as well as limited offers at the food buffets. 

BA members only:

  • British Airways Galleries First Lounge, Terminal 5A (South), airside. Hours: 05:00-22:30. Cost: Free to customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounges, Terminal 5A (North and South) and Terminal 5B, airside, Departures. Hours: 05:00-22:30 Cost: Free to customers travelling in First Class, Club World, Club Europe or Business UK, Executive Club Gold and Silver members (plus one guest) and OneWorld members with Sapphire status or better (plus one guest).
  • British Airways Arrivals Lounge, landside, Level 2. Cost: Free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Concorde Room, Terminal 5A (south). Hours: 05:00-22:30. Cost: Free to customers travelling in First Class and Concorde Room cardholders.
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Save £5 at Be Relax Spa

On all services

Be Relax, located in Terminal 5, Gate B35, offers a unique experience of deep relaxation massages from 10 to 60 min, available all day, without requiring appointments or getting undressed (except for a table massage). Enjoy a chair massage, reflexology, manicures, pedicures, facials and much more.

Save £5 at Be Relax on all services with FLIO, available all day. 

Simply unlock the offer below and present your FLIO code at the time of purchase to redeem your offer. 

To unlock this benefit download FLIO App

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Toilets and restrooms

Find the best ones

Avoid the centrally located toilets in Terminal 5, which are especially busy at peak times, by heading for the more remote ones close to the North or South end of the building. Alternatively, try the restrooms close to Gate A18.

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Free Regular Hot Drink at Giraffe Stop

When you spend GBP 5 on food

Giraffe Stop, located in arrivals in Terminal 5, is a funky juice and coffee bar. The perfect place for those that like their food fast, colourful and healthy.

Get a free regular hot drink when you spend £5 on food with FLIO, available all day.

To claim your discount, simply unlock the offer below and present your FLIO code at the time of ordering.

To unlock this benefit download FLIO App

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Freshen up for free

Most of Heathrow's showers are in the lounges, which charge a fee to enter. However, there are some free showers in Terminal 4:


Terminal 2

  • Air Canada Maple Leaf Lounge, landside, Arrivals Hall. Cost: CAD 25/50 entry to the lounge.

Terminal 2A

  • Plaza Premium Lounge, airside, Level 4, Departures level. Cost: GBP 38 entry to the lounge.

Terminal 3

  • No. 1 Traveller's Lounge, airside, Departure Lounge F. Cost: GBP 30 entry to the lounge.

Terminal 4

  • Public showers, landside, in the toilets near the Heathrow Express station, and airside. Cost: Free (plus small charge for shower cap, shampoo and shower gel).
  • Yotel (hotel cabins to rent by the hour), landside, Level 0, Arrivals, opposite WHSmith. Cost: From GBP 35 for a minimum 4-hr stay.
  • Plaza Premium Lounge, airside, Level 1, near Gate 1. Cost: GBP 35 entry to the lounge.

Terminal 5

  • British Airways Galleries Lounge North, airside, Departures. Cost: Free to OneWorld members with Sapphire status or better), plus one guest.
  • British Airways Arrivals Lounge, landside, Level 2. Cost: Available for free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Sofitel Heathrow hotel, landside, short walk from terminal through covered walkway. Cost: GBP 30 for spa day-pass.
  • If you are a business class traveller or hold a BA silver card or equivalent, you can obtain a free shower, from the Elemis Spa in the South lounges. As waiting times vary from 10-30 minutes, this isn’t a good idea if your flight is departing from Gates B or C.
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Duty Free online shopping is as easy as 1, 2, 3

Shopping before you fly has never been easier

You'll find a wide range of exquisite products to choose from online.

For more information and great online offers, visit www.highlifeshop.com

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Free yourself from luggage in London

Store your luggage with a local Hero in London for only 1€/hour. We let you place your luggage in a certified local shop for a few hours or days, making luggage storage easier, cheap and insured for up to 1700€. Pick up your luggage anytime and pay only for the hours used.  Find your LuggageHero near:


Luggage storage Victoria Station
Luggage storage Piccadilly Circus
Luggage storage Waterloo Station
Luggage storage SoHo
More luggage storage places in London

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Travelex VAT Refund

Save your receipts and get your sales taxes reimbursed

Travellers returning to their non-EU country of origin can apply to have the VAT (sale's tax) refunded for the purchases that they made while in the UK. Save and collect all of your receipts and fill out the tax refund forms before arriving at the airport, and head to the Travelex desk. You can also book a VAT refund appointment for £120 in advance.

Travelex Locations:

Terminal 2

Before security, check-in level 5, Zone A

After security, level 4, next to LEON 

Hours: 05:00 - 22:00

Terminal 3

Before security, check-in level, next to Zone D

After security, level 1

Hours: 06:30 - 22:00

Terminal 4

Before security, level 1, use the lift near Zone G

After security, level 2

Hours: 05:00 - 22:00

Terminal 5

Before security, check-in level 3, Zone G

After security, level 2, opposite to Customs

For VAT pre-booked refund appointments: Before security, check-in top level, Zone H

Hours: 06:00 - 22:00

For the exact rules about what you can expect to get a refund on please visit: www.gov.uk/government/publications/vat-notice-7041-tax-free-shopping-in-the-uk/vat-notice-7041-tax-free-shopping-in-the-uk

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Complimentary Bobbi Brown beauty service, your way

Available at World Duty Free

Discover Bobbi Brown How Tos. 

From start to flawless, learn how to apply all your makeup with ease - right down to the last mascara flick. 

Treat yourself before you fly and visit Bobbi Brown counter for complimentary makeup lesson with one of our Makeup Artists.

Simply unlock the FLIO offer below and present it at the Bobbi Brown Heathrow counter

Location: Available at Bobbi Brown World Duty Free counters

To unlock this benefit download FLIO App

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Download our free app

Promo benefit mobile

for access to departure times, security waiting times, Airport Wi-Fis, lounge access and more Heathrow Airport (T5)