LHR

Heathrow Airport (T5)

London, GB

SHOPPING, DEALS AND OTHER SERVICES

Professional airport transfers

Blacklane - Available at Heathrow Airport

Book a ride with our professional drivers and skip the stress of public transit. All airport pickups include 60 minutes of complimentary wait time, and your driver will be waiting for you in the arrivals hall to greet you, even if your flight is delayed. Our all-inclusive rates are confirmed prior to booking, with no hidden surprises. Miles & More members earn 1 mile for every euro spent with Blacklane. 

        

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Getting into London

Heathrow Express is quickest

Heathrow is not very near central London, but it's surprisingly straightforward to get into the city. Considering London's notorious traffic, the train is really the only option.

Express train

The Heathrow Express is one of the world's best airport connections and will get you to central London (Paddington Station) in under 20 minutes. It leaves every 15 minutes (less often off-peak) from Mon-Sat, 05:07-23:42 and Sun, 06:18-23:42. 

Tip: You can save a lot of money by buying your ticket 90 days in advance (pay less than a third of the price). Also, if you use this route a lot, buy a carnet ticket giving you 12 trips for the price of nine. 

Cost: GBP 21.50 one-way (GBP 26.50 on board), GBP 35.00 return (GBP 40.00 on board)
Buying tickets:  Online, at vending machines in the station or on the train
Location: Terminal 5 and Terminal 2-3 stations (from Terminal 4, catch the shuttle train to Terminal 2-3)

London Underground

It's a longer trip, but it's convenient and a lot cheaper to take the London Underground, or Tube, directly into the city. This is the best option if you're going to West London, as the Heathrow Express doesn't stop many places. Bear in mind, you may have to carry your luggage up and down the stairs in the Underground system. If this will be a problem, check the Transport for London (TfL) website for stations with lifts and escalators: http://content.tfl.gov.uk/avoiding-stairs-tube-guide.pdf 

Journey time on the Piccadilly Line to Piccadilly Circus is around an hour. Trains leave from around 05:00-23:30.

Tip: It's worth buying an Oyster top-up card if you're staying in London for a while. You'll save money on regular fares and it covers the bus network, too. In fact, the card (GBP 5) can pay for itself in just a couple of trips. Buy one at the airport or have it posted to you before you travel

Cost: GBP 6.10 one-way (travelling from Zone 6 to Zone 1); with Oyster Card: GBP 5.10 (06:30-09:30), GBP 3.10 (other times)
Buying tickets: 
Vending machines or manned kiosks in the stations
Location: Three stations: Terminals 2-3, Terminal 4 and Terminal 5

Taxi

If you have time and money, or are staying near Heathrow, you can take a famous (and famously expensive) London black cab. The journey will take around 60 minutes, but can take longer in rush hour.

Cost: Around £45-70
Location: Ranks outside each terminal

LATEST TRAVEL INFORMATION

For the latest upates about travelling to and from Heathrow, check out the airport's Twitter feed: twitter.com/heathrowairport

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Save on Your Car Rental

Lowest Price Guaranteed

You'll find car hire desks in all four of Heathrow's terminals, provided by Alamo, Avis, Budget, Enterprise, Europcar, Hertz, National and Sixt. The companies provide shuttle buses to get to the car parks. 

You can book a car at the airport, or save money by booking online before you travel.

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Getting around the airport

LHR

London Heathrow Airport lies 23km from central London, and is the busiest of six airports serving the city - and the fifth busiest in the world. It's pretty large and sprawling, and can be crowded, but is well-signposted and fairly navigable thanks to its shuttle train.

It has four terminals in separate buildings:

  • Terminal 2: The newest terminal, hosting all Star Alliance airlines, and some others. It has a satellite building, T2B.
  • Terminal 3: Hosting the Oneworld Alliance and handling mostly long-haul flights. Due to be demolished in 2019 after expansion to Terminal 2 is finished.
  • Terminal 4: Hosting the SkyTeam Alliance.
  • Terminal 5: A new, modern terminal exclusively handling flights by British Airways and partner airline, Iberia. The main building contains Concourse A, and there are two satellite buildings, B and C, reachable by an underground people mover. 

Travelling between terminals

You can walk between all terminals, but distances can be long. Terminals 2 and 3 are beside each other and easily walkable. For the others:

  • Train: Take the Heathrow Express or Heathrow Connect trains for free between terminals. You have to pay to use the London Underground.
  • Bus: Local buses will take you between terminals for free (tell the driver your destination when you board).
  • Airside: There are free shuttle buses to transfer you. 
  • ULTra Personal Rapid Transport: Individual, automated pods taking up to four adults and two children from Terminal 5 to the business carpark.
  • Underground people mover: Taking you from the main Terminal 5 building to the two satellite buildings.
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Navigating Terminal 5

Access B and C Gates by train

B Gates and C Gates are in separate Terminal Buildings from Terminal 5 A Gates.

You get there by an underground train.

Always use the lifts which are faster than escalators.

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Free mobile charging

At the Power Poles

The airport provides free 'Power Pole' charging stations. These are located throughout all of the airport’s four terminals, before and after security, and can be used 24 hours a day.

Each Power Pole can charge up to eight electronic devices at once, and is compatible with UK and European plugs, as well as USB cables. 

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Save 20% at Giraffe

Located directly opposite security

Giraffe, located after security in Terminal 5, combines world food, a relaxed environment and a lively experience for the whole family.

Save 20% on your total bill with FLIO, available all day.

To redeem your offer, simply unlock the offer below and present your Flio code at the time of ordering.

To unlock this benefit download FLIO App

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The Gordon Ramsay Experience

Plane Food

This restaurant in Terminal 5 is one of the more recent additions to Chef Gordon Ramsay’s culinary empire. Sit down and enjoy British favourites like butter chicken curry or grab something from the express menu: two courses served within 25 minutes.

Terminal 5, airside, level 3, departure lounge
Hours: 05:30-last flight

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Famously Italian

Carluccio’s

This Italian café and restaurant offers a triple threat of delicious coffee and pastries for breakfast, panini and cakes for lunch, and delicious pizza and pasta for dinner.

Terminal 5, landside, zone C, next to security
Hours: 05:30-22:30

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Avoid the queues

Pret A Manger at Terminal 5

A huge selection of great sandwiches with no preservatives, chemicals or additives. Boxed salads, wraps (hot or cold), soups as well as sushi. A variety of breakfast offers from breakfast porridge, pastries, baked cakes to slices. All enjoyed with a delicious smoothie, juice or coffee. Sit down or to go; served by very friendly staff.

Pret is loved by many people - but sometimes too many! In Terminal 5 try the shop near Gate A3/A4 as the one across from Gate A9 very often has long queues. 

Terminal 5, airside, level 2, across from Gate A9
Hours: 05:00-last departing flight

Terminal 5, airside, level 2, near Gate A3/A4
Hours: 05:00-last deoarting flight 

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Fresh Sushi

Itsu

Itsu serves fresh sushi and Asian-inspired dishes for the health- (and time-) conscious. Have a seat in the restaurant with Japanese teahouse influenced décor or grab a bento box for the flight.

Terminal 5, airside, level 2, near Gate A15
Hours: 06:30-21:30

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Fresh food fast

Wagamama

The very successful Japanese themed noodle restaurant chain is now also available at Heathrow Terminal 5! Though some people associate Japanese food with Sushi, you won't find any Sushi here. Some of their dishes that we have no hesitation in recommending are Yaki Soba (chicken noodles) and Ebi Chili Mein, a delicious mix of prawns and vegetables. Try their raw juice drink too, a refreshing blend of fresh juices.
Very friendly staff, also breakfast and kids menues.

Terminal 5, airside, floor 1
Hours: 05:30-last departing flight

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Lounges

Premium spaces in every terminal

You'll find Heathrow's many comfortable lounges here:

Terminal 2

  • Plaza Premium Lounge, landside, Level 1, Arrivals Hall, public area near UK/Ireland Arrivals. Hours: 05:00-23:00. Cost: GBP 25 for a one-hour stay.
  • Plaza Premium Lounge, airside, Departures, Lounge A3. Hours: 05:00-23:00. Cost: GBP 35. 
  • United Club, airside, opposite Gate B46. Hours: 05:00-22:00. Cost: USD 50.
  • Air Canada Maple Leaf Lounge, landside, Arrivals Hall. Hours: 06:00AM-13:30. Cost: CAD 25/50.00, with membership to Air Canada Maple Leaf Club.

Terminal 2A

  • Plaza Premium Lounge, airside, Level 4, Departure level. Showers, spa and private relaxation rooms with beds are available at extra charge. Hours: 05:00-23:00PM. Cost: GBP 3

Terminal 2B

  • Air Canada Maple Leaf Lounge, airside. Hours: 05:30-22:00. Cost: CAD 25/50 with membership to Air Canada Maple Leaf Club.

Terminal 3

  • No. 1 Traveller Lounge, airside, near Gates 13-22. Showers and private rooms with beds available. Hours: 04:30-22:30. Cost: GBP 30. 
  • Servisair Executive Lounge, airside, near Gates 12-42, Lounge E. Hours: 05:00-22:30. Cost: GBP 14.99.
  • American Airlines Admiral's Club, airside, Departure level, Lounge H. Hours: 06:30-21:45. Cost: USD 50 with American Airlines Admiral's Club membership.
  • British Airways Galleries First Lounge, airside, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounge, airside, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Club World or Club Europe, as well as Executive Club Gold members (plus one guest) and OneWorld Emerald and Sapphire members (plus one guest).

Terminal 4

  • Plaza Premium, airside, Level 1, near Gate 1. Hours: 05:00-22:30. Showers and spa treatments available. Cost: GBP 35.
  • SkyTeam Lounge, airside, Departures Hall, opposite Gate 10. Hours: 05:00-22:00. Cost: GBP 18.99.

Terminal 5

Available to all:

  • Aspire Lounge and Spa, airside, Departure lounge, near Gate A18. Showers and spa treatments available (06:00-20:00) for an extra charge. Hours: 05:00-23:00. Cost: from GBP 29.99.

The Aspire Lounge offers comfortable Rest Pods, a good working area with power outlets with UK, US and USB ports, free Wi-Fi, various massages and treatments, shower facilities (for an extra GBP 20.00 for 30 minutes), and a vast food and drinks selection.

Open to all travellers, no matter which airline or class of travel. Admission: From GBP 29.99 for a stay of three hours (adults as well as children).

This lounge can get very crowded. Travelers have reported not being granted access due to capacity problems as well as limited offers at the food buffets. 

BA members only:

  • British Airways Galleries First Lounge, Terminal 5A (South), airside. Hours: 05:00-22:30. Cost: Free to customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounges, Terminal 5A (North and South) and Terminal 5B, airside, Departures. Hours: 05:00-22:30 Cost: Free to customers travelling in First Class, Club World, Club Europe or Business UK, Executive Club Gold and Silver members (plus one guest) and OneWorld members with Sapphire status or better (plus one guest).
  • British Airways Arrivals Lounge, landside, Level 2. Cost: Free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Concorde Room, Terminal 5A (south). Hours: 05:00-22:30. Cost: Free to customers travelling in First Class and Concorde Room cardholders.
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Kew Gardens

A leafy London layover

Layover in London? Don’t head straight for the West End. If the sun is shining, stow your baggage, jump on the Tube (One-Day Travelcard costs GBP 8.90) and visit Kew Gardens. 

This huge Victorian-era park has a treetop walkway, tropical glasshouses and the world’s largest collection of living plants (more than 30,000). 

Opening hours: Mon-Sun 09:30-18:00

Cost: GBP 15, free for children 16 and under 

Getting there:  From Heathrow, take the Tube (Piccadilly Line) to Hammersmith. Change onto District Line, westbound towards Richmond. Get out at Kew Gardens station. Travel time is around 45 minutes.

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Save £5 at Be Relax Spa

On all services

Be Relax, located in Terminal 5, Gate B35, offers a unique experience of deep relaxation massages from 10 to 60 min, available all day, without requiring appointments or getting undressed (except for a table massage). Enjoy a chair massage, reflexology, manicures, pedicures, facials and much more.

Save £5 at Be Relax on all services with FLIO, available all day. 

Simply unlock the offer below and present your FLIO code at the time of purchase to redeem your offer. 

To unlock this benefit download FLIO App

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Toilets and restrooms

Find the best ones

Avoid the centrally located toilets in Terminal 5, which are especially busy at peak times, by heading for the more remote ones close to the North or South end of the building. Alternatively, try the restrooms close to Gate A18.

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Free Regular Hot Drink at Giraffe Stop

When you spend £5 on food

Giraffe Stop, located in arrivals in Terminal 5, is a funky juice and coffee bar. The perfect place for those that like their food fast, colourful and healthy.

Get a free regular hot drink when you spend £5 on food with FLIO, available all day.

To claim your discount, simply unlock the offer below and present your FLIO code at the time of ordering.

To unlock this benefit download FLIO App

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Showers

Freshen up for free

Most of Heathrow's showers are in the lounges, which charge a fee to enter. However, there are some free showers in Terminal 4:

Locations:

Terminal 2

  • Air Canada Maple Leaf Lounge, landside, Arrivals Hall. Cost: CAD 25/50 entry to the lounge.

Terminal 2A

  • Plaza Premium Lounge, airside, Level 4, Departures level. Cost: GBP 38 entry to the lounge.

Terminal 3

  • No. 1 Traveller's Lounge, airside, Departure Lounge F. Cost: GBP 30 entry to the lounge.

Terminal 4

  • Public showers, landside, in the toilets near the Heathrow Express station, and airside. Cost: Free (plus small charge for shower cap, shampoo and shower gel).
  • Yotel (hotel cabins to rent by the hour), landside, Level 0, Arrivals, opposite WHSmith. Cost: From GBP 35 for a minimum 4-hr stay.
  • Plaza Premium Lounge, airside, Level 1, near Gate 1. Cost: GBP 35 entry to the lounge.

Terminal 5

  • British Airways Galleries Lounge North, airside, Departures. Cost: Free to OneWorld members with Sapphire status or better), plus one guest.
  • British Airways Arrivals Lounge, landside, Level 2. Cost: Available for free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Sofitel Heathrow hotel, landside, short walk from terminal through covered walkway. Cost: GBP 30 for spa day-pass.
  • If you are a business class traveller or hold a BA silver card or equivalent, you can obtain a free shower, from the Elemis Spa in the South lounges. As waiting times vary from 10-30 minutes, this isn’t a good idea if your flight is departing from Gates B or C.
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BOSS Menswear Fall/Winter 2016

Advertisement

Locations:

- Terminal 2, after security head right towards gates A19-20.

- Terminal 4, after security, infront of the Falcon Gold Golf Air Lounge.

- Terminal 5, after security.

New Collection available now, visit our store today for the DNA of tailoring, fine fabrics and attention to detail both inside and out define the BOSS collection. In a new evolution for Fall/Winter 2016, menswear takes on a new sartorial energy, featuring sharp, slim-cut tailoring & shots of rich colour, often alongside a touch of sportswear.

Discover more at hugoboss.com

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Iconic Leather Stationery

Smythson of Bond Street

With over 125 years of creating luxury leather goods, you’ll be shopping at one of the world’s foremost stationeries. Smythson offers both standard and bespoke leather accessories for fashion, business, and travel.

Terminal 2, airside, level 4, opposite gate A21
Hours: 05:30-22:00

Terminal 3, airside, level 1, departure lounge
Hours: 06:00-22:00

Terminal 5, airside, level 2, opposite gate A16/17
Hours: 05:30-22:00 

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Always Fashionable Trenchcoats

Burberry

Established in 1856, Burberry is a quintessentially British brand known for their classic outerwear. Choose one of their iconic Burberry trench coats and it will never go out of style.

Terminal 2, airside, level 4, opposite Gate A16
Hours: 05:30-22:00

Terminal 3, airside, level 1, departure lounge
Hours 06:00-22:00 

Terminal 4, airside, departure level, opposite Gate 7
Hours: 06:00-22:00

Terminal 5, airside, level 2, opposite Gates A16/17
Hours: 05:30-22:00

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Outstanding Toy Store

Hamleys

Regent Street in London isn’t the only place you can shop at the world’s most famous toy store! Choose from the exclusive Hamleys Own collection and popular brands like Barbie and Lego.

Terminal 2, airside, level 5, departure lounge
Hours: 05:00-22:00

Terminal 4, airside, departure level, Gate 21
Hours: 05:30-22:00

Terminal 5, airside, level 3, departure lounge
Hours: 05:30-22:00 

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Britain's Finest Shirts

Thomas Pink

One of Britain’s favourite luxury shirt-makers is a great place to pick up a fresh, tailored formal shirt or other men’s accessories.

Terminal 2, airside, level 5, departure lounge
Hours: 05:30-22:00

Terminal 3, airside, level 1, departure lounge
Hours: 06:00-22:00

Terminal 4, airside
Hours: 06:00-22:00

Terminal 5, airside
Hours: 05:30-21:30 

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Upmarket Department Store

Fortnum & Mason

This Luxury department store founded in 1707 has opened its first airport store and bar at Heathrow. Pick up a taste of Britain with one of their iconic hampers or a selection of teas, preserves, and savoury treats.

Terminal 5, airside, level 2, Gates A16/17
Hours: 05:30-22:00

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An Exclusive Experience

Harrods

Harrods at Heathrow offers luxury fashion and accessories, with an emphasis on British heritage brands. The shop in Terminal 5 offers personal shopping and a Denim Bar to help you find your perfect fit!

Terminal 2, airside, level 4, opposite Gate A16
Hours: 05:30-22:00

Terminal 3, airside, level 1, departure lounge
Hours: 05:30-last flight

Terminal 4, airside, departure level, Gate 9
Hours: 05:30-22:00

Terminal 4, airside, departure level, opposite Gate 7
Hours: 06:00-22:00

Terminal 5B, airside, Gate B46
Hours: 05:30-last flight

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Kids Eat Free at Giraffe

Located directly opposite security

Giraffe, located after security in Terminal 5, combines world food, a relaxed environment and a lively experience for the whole family.

Kids eat free when an adult main meal is purchased from the main menu, only with FLIO, available all day.

To redeem your offer, simply unlock the offer below and present your Flio code at the time of ordering. 

To unlock this benefit download FLIO App

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Duty Free Online Shopping is as Easy as 1, 2, 3.

Shopping before you fly, has never been easier

Wide range of exquisite products to choose from.

For more information and great online offers, visit www.highlifeshop.com.

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