Charlotte, United States of America (US)
Charlotte Douglas International Airport consists of one large main terminal with Arrivals and Departures levels, and Concourses A to E. The Concourses are all adjacent (so there is no shuttle service) and have their own security checkpoints.
CLT airport kicked off a new 10-year construction project in 2015. There will be construction on the entrance road to the terminal (expected completion in 2018), followed by a new building north of Concourse A (expected completion in 2019). We recommend allowing plenty of time to get to the terminal due to the expected traffic delays into the airport.
You can easily catch a cab from the airport, from outside the lower level of the main passenger terminal. Official airport companies are City Cab, Crown Cab and Yellow Cab. Uber is also available at CLT. The journey to downtown Charlotte takes approximately 20 minutes and costs USD 25.
Main Terminal, before security, Lower Level, outside airport
Charlotte’s bus system, CATS, provides an airport connector service. There are two routes: the 590 to Northlake and the 591 to Archdale. Buses run every 30 minutes from rougly 05:00 to midnight and cost around USD 3 each way.
Main Terminal, before security, outside in front of Zone D of Baggage Claim
There are water fountains available after security, with taps specifically for filling up water bottles. Most are located in the halls near the toilet facilities.
Travellers consistently report that boarding gates are regularly changed, sometimes more than once for each flight. The departure display boards are sparse; be sure to note where the closest one is to where you’re sitting so you can keep an eye out for any changes. Alternatively keep an eye on the departures information on FLIO and refresh them regularily.
Charging stations are available on all concourses.
Charlotte Douglas Airport is one of the few US airports with a public viewing area that allows visitors to watch planes take off, land, and taxi. The view from the picnic tables in the park is considered one of the best airport views in the country.
To get there, we recommend taking a taxi on a layover. It’s a six-minute drive and should cost around USD 10.
Our app wouldn't have won the Crystal Cabin Award for "Best Customer Journey" if it wasn't for all of our users' valuable feedback and constant support.
No matter whether you are travelling for business, leisure or you work at an airport, we could always use airport intel to help make our app even better and improve things for travellers all over the world!
Share your experience with us by sending an email to firstname.lastname@example.org with any hints, tips or general information on any airport.