Heathrow Airport - LHR

London, United Kingdom (GB)

Getting into London

Heathrow Express is quickest

Heathrow is quite far from central London, but it's still pretty straightforward to get into the city. Considering London's notorious traffic, the train is really the best option.

Heathrow Express train

The Heathrow Express is one of the world's best airport connections and will get you to central London (Paddington Station) in a speedy 15 minutes from Terminals 2 and 3, 19 minutes from Terminal 4 (including a four-minute free shuttle to Terminals 2 and 3) and 21 minutes from Terminal 5. It leaves around every 15 minutes (less often off-peak) from:

Terminals 2 and 3: Mon-Sat 05:12-23:48 and Sun 06:05-23:53
Terminal 4: Mon-Sat 05:23-23:41 and Sun 05:53-23:41
Terminal 5: Mon-Sat 05:07-23:42 and Sun 06:00-23:48
Paddington back to London Heathrow: Mon-Sat 05:10-23:25 and Sun 06:10-23:25 

• Morning Peak 06:30-09:30 
• Evening Peak 16:00-19:00

Tip: You can save a lot of money by buying your ticket 90 days in advance (paying as little as GBP 5.50 one-way at the weekend). Also, if you use this route a lot, buy a Carnet 12 ticket, giving you 12 trips for the price of nine, or a Carnet 6, giving you six trips for the price of five. 

Cost: One way: GBP 22 (off-peak) or GBP 25 (peak) when bought online (GBP 27 on board). Return: GBP 37 (GBP 42 on board). Peak times: Mon-Fri, 7-10am and 4-7pm
Buying tickets: Online with one click through FLIO or at the station
Location: Terminal 5 and Terminal 2-3 stations (from Terminal 4, catch the shuttle train to Terminal 2-3)

London Underground

It's a longer trip, but it's convenient and a lot cheaper to take the London Underground, locally known as the Tube, directly into the city. This is the best option if you're going to West London, as the Heathrow Express doesn't stop anywhere en route. Bear in mind, you may have to carry your luggage up and down the stairs in the Underground system. If this is going to be a problem, check Transport for London (TfL) for stations with lifts and escalators: http://content.tfl.gov.uk/avoiding-stairs-tube-guide.pdf 

Journey time on the Piccadilly Line to Piccadilly Circus is around an hour. Trains leave from around 05:45-00:30. (Check the LHR website before traveling)

Tip: It's worth buying an Oyster top-up card if you're staying in London for a while. You'll save money on regular fares and it covers the bus network, too. In fact, the card (GBP 5) can pay for itself in just a couple of trips. Buy one at the airport or have it posted to you before you travel

Cost: GBP 6 one-way (travelling from Heathrow (Zone 6) to Zone 1); with Oyster Card: GBP 5.10 (Mon-Fri, 06:30-09:30) or GBP 3.10 (other times)
Buying tickets: 
Vending machines or manned kiosks in the stations
Location: Three stations: Terminals 2-3, Terminal 4 and Terminal 5


If you have time and money or are staying near Heathrow, you can take a famous (and famously expensive) London black cab. The journey will take around 42 minutes but can take longer in rush hour.

Cost: Around £45-70
Location: Taxi ranks outside each terminal


For the latest updates about traveling to and from Heathrow, check out the airport's Twitter feed: twitter.com/heathrowairport

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Getting around the airport

Four terminals, with trains in between

London Heathrow Airport lies 23km from central London, and is the busiest of six airports serving the city – and the fifth busiest in the world. It's pretty large and sprawling, and can be crowded, but is well-signposted and fairly navigable thanks to its shuttle train.

It has four terminals in separate buildings:

  • Terminal 2: The newest terminal, hosting all Star Alliance airlines, and some others. It has a satellite building, T2B.
  • Terminal 3: Hosting the Oneworld Alliance and handling mostly long-haul flights. 
  • Terminal 4: Hosting the SkyTeam Alliance.
  • Terminal 5: A new, modern terminal exclusively handling flights by British Airways and partner airline, Iberia. The main building contains Concourse A, and there are two satellite buildings, B and C, reachable by an underground people mover. 
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Long walking times

B gates

Terminal 2 is relatively compact and A gates can be reached within 5 to 10 minutes.

If your plane departs from B gates, you need to use a walkway which can take up to 25 minutes.

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Navigating Terminal 5

Access B and C Gates by train

Be aware that Terminal 5's B and C Gates are in separate terminal buildings from the A Gates.

You get there by an underground train. Always use the lifts, which are faster than the escalators.

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T2 overview

The Queen's Terminal

T2 is in our view – like the other new terminals at Heathrow – one of the best terminals in the world.

It offers good-value shopping with UK electronics retailer Dixons, fashion outlets and great food options that are unheard of in other parts of the world. 

The architecture is low noise, there are no announcements.

There's a Lufthansa lounge, a lounge for Aer Lingus, and the independent Plaza Premium lounge to choose from.

Downside: long walks. It is a long walk from Heathrow Express to the terminal, and if you're so unlucky that your flight departs from the B gates, you will have to walk an additional 15 to 25 minutes.

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Free mobile charging

At the Power Poles

The airport provides free 'Power Pole' charging stations. These are located throughout all of the airport’s four terminals, before and after security, and can be used 24 hours a day.

Each Power Pole can charge up to eight electronic devices at once, and is compatible with UK and European plugs, as well as USB cables. 

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Premium spaces in every terminal

You'll find Heathrow's many comfortable lounges here:

Terminal 2

  • Plaza Premium Lounge, before security, the Queen's Terminal, Level 1, next to United Arrivals Lounge in the Arrivals Hall. Opening hours:05:00-22:00 daily
  • United Club, airside, opposite Gate B46. Hours: 05:00-22:00. Cost: USD 50.
  • Air Canada Maple Leaf Lounge, before security, Arrivals Hall. Hours: 06:00AM-13:30. Cost: CAD 25/50.00, with membership to Air Canada Maple Leaf Club.

Terminal 2A

  • Plaza Premium Lounge, after security, Level 4, departure level. Showers, spa and private relaxation rooms with beds are available at extra charge. Hours: 05:00-23:00PM. Cost: GBP 30
  • Lufthansa Business Lounge, after security, turn right and proceed to the end of the hallway. Opening hours: 05:0022:00 daily

Terminal 2B

  • Air Canada Maple Leaf Lounge, after security, near Gate B44. Hours: 06:00-22:00. Cost: CAD 25/50 with membership to Air Canada Maple Leaf Club.

Terminal 3

  • No. 1 Traveller Loungeafter security, near Gates 13-22. Showers and private rooms with beds available. Hours: 04:30-22:30. Cost: GBP 30.
  • Regus Express Business Lounge, before security, From the Terminal 3 Virgin Atlantic check-in area, take the escalator up to the 1st Floor, circle left and the lounge entrance is located straight down the hall. Opening hours: 07:00-19:00 daily
  • Plaza Premium Arrivals Lounge, before security, after leaving Immigration and Customs, proceed straight through the public Arrivals Area, exit the building and the lounge is located next to the bus stops. Opening hours: 05:30-14:30 daily
  • Club Aspire, Zone D, after security, Located near Gate 9, the lounge is signposted as "Lounge D" on the right hand side. Opening hours: 05:00:22:30
  • Servisair Executive Lounge, after security, near Gates 12-42, Lounge E. Hours: 05:00-22:30. Cost: GBP 14.99.
  • American Airlines Admiral's Club, after security, Departure level, Lounge H. Hours: 06:30-21:45. Cost: USD 50 with American Airlines Admiral's Club membership.
  • British Airways Galleries First Lounge, after security, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounge, after security, Zone F. Hours: 05:00-22:30. Cost: Free for customers travelling in First Class, Club World or Club Europe, as well as Executive Club Gold members (plus one guest) and OneWorld Emerald and Sapphire members (plus one guest).

Terminal 4

  • Plaza Premium Arrivals LoungeArrivals Area, take the escalator or lift up to the entrance on the Mezzanine Level. Opening hours: 05:00-22:00 daily. 
  • Plaza Premium Lounge, after security, 1st Floor, South West CIP Block, near Gate 1. Opening hours: 05:00-22:00 daily. 
  • SkyTeam Lounge, after security, departures hall, opposite Gate 10. Hours: 05:00-22:00. Cost: GBP 30.

Terminal 5

Available to all:

  • Plaza Premium Lounge, after security, Level 2, next to Gate A7. Opening hours: 05:00-22:00
  • Regus Express Business Lounge, before security, South end of the Arrivals Concourse, between the Arrivals and Departures Levels. Opening hours: 06:00-19:00 daily
  • Aspire Lounge and Spa, after security, departure lounge, near Gate A18. Showers and spa treatments available (06:00-20:00) for an extra charge. Hours: 05:00-23:00. Cost: from GBP 29.99.

The Aspire Lounge offers comfortable Rest Pods, a good working area with power outlets with UK, US and USB ports, free Wi-Fi, various massages and treatments, shower facilities (for an extra GBP 20.00 for 30 minutes), and a vast food and drinks selection.

Open to all travellers, no matter which airline or class of travel. Admission: From GBP 29.99 for a stay of three hours (adults as well as children).

This lounge can get very crowded. Travelers have reported not being granted access due to capacity problems as well as limited offers at the food buffets. 

BA members only:

  • British Airways Galleries First Lounge, Terminal 5A (South), after security. Hours: 05:00-22:30. Cost: Free to customers travelling in First Class, Executive Club Gold members (plus one guest) and OneWorld Emerald members (plus one guest).
  • British Airways Galleries Club Lounges, Terminal 5A (North and South) and Terminal 5B, after security, Departures. Hours: 05:00-22:30 Cost: Free to customers travelling in First Class, Club World, Club Europe or Business UK, Executive Club Gold and Silver members (plus one guest) and OneWorld members with Sapphire status or better (plus one guest).
  • British Airways Arrivals Lounge, before security, Level 2. Cost: Free if travelling BA First Class or Club World, are a Gold Executive Club Member on a BA long-haul flight or are a OneWorld Emerald member (no guests allowed).
  • Concorde Room, Terminal 5A (south). Hours: 05:00-22:30. Cost: Free to customers travelling in First Class and Concorde Room cardholders.
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Kew Gardens

A leafy London layover

Layover in London? Don’t head straight for the West End. If the sun is shining, stow your baggage, jump on the Tube (One-Day Travelcard costs GBP 8.90) and visit Kew Gardens. 

This huge Victorian-era park has a treetop walkway, tropical glasshouses and the world’s largest collection of living plants (more than 30,000). 

Opening hours: Mon-Sun, 09:30-18:00
Cost: GBP 15, free for children 16 and under 
Getting there: From Heathrow, take the Tube (Piccadilly Line) to Hammersmith. Change onto District Line, westbound towards Richmond. Get out at Kew Gardens station. Travel time is around 45 minutes.

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Calculate travel times

To other terminals

Need to move from Terminal 3 to one of the other terminals? Here’s a rough idea of how long it’s going to take you, and the mode of transport you’ll need to use (from a short walk to the train).

From: Terminal 3

To:  Terminal 1: just a quick walk, 10 minutes.

To:  Terminal 2: also a walk, 10 minutes.

To:  Terminal 4: Heathrow Express, 20 minutes.

To:  Terminal 5: Heathrow Express again, 20 minutes.

To:  Terminal 5: Tube, slightly shorter, 16 minutes.

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Toilets and restrooms

Find the best ones

Avoid the centrally located toilets in Terminal 5, which are especially busy at peak times, by heading for the more remote ones close to the North or South end of the building. Alternatively, try the restrooms close to Gate A18.

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The Family Lounge

Children’s play area

Terminal 3 has a free, dedicated play area, the Family Lounge, with soft play areas designed for children aged 0-2 and 3-9, screens showing CBeebies, a game zone for 10-15 year olds, and a children’s quiet room. The lounge also features vending machines selling coffee and soft drinks, comfortable seating for adults and a discreet area for nursing mothers. Bear in mind that it's unsupervised, so children will need to be accompanied by an adult at all times.

Location: Terminal 3, after security, near the Ted Baker Store, about a 10-minute walk from Gate 28. To reach it using lift from the Departures lounge, follow signs for Lounge A.
Opening hours: 06:00-21:00
Cost: Free

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View Heathrow observational deck

Do some plane spotting while you wait

The only place for plane watching at London Heathrow is inside Terminal 4. The 'View Heathrow' area has a 270-degree panoramic view of the southern runway, and is equipped with binoculars and flight-tracking touch screens. Great place for geeks and kids.

Location: Terminal 4, after security, next to Gate 15 

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Travelling between terminals

Free transfer buses

You can walk between all terminals, but distances can be long. Terminals 2 and 3 are beside each other and easily walkable. For the others:

Train: Take the Heathrow Express or Heathrow Connect trains for free between terminals. You have to pay to use the London Underground.
Bus: Local transfer buses will take you between terminals for free (tell the driver your destination when you board). Just follow the purple signs to the coaching gates and hop on one of the free transfer buses.
ULTra (Urban Light Transit) Personal Rapid Transport: Individual, automated pods taking up to four adults and two children from Terminal 5 to the business carpark.
Underground people mover: Taking you from the main Terminal 5 building to the two satellite buildings.

How long do connections take? Depending on your terminal and airline, connection times may take between 60 minutes and 105 minutes.

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Travelex VAT Refund

Save your receipts and get your sales taxes reimbursed

Travellers returning to their non-EU country of origin can apply to have the VAT (sale's tax) refunded for the purchases that they made while in the UK. Save and collect all of your receipts and fill out the tax refund forms before arriving at the airport, and head to the Travelex desk. You can also book a VAT refund appointment for £120 in advance.

Travelex Locations:

Terminal 2, before security, check-in level 5, Zone A
Terminal 2, after security, level 4, next to LEON 
Hours: 05:00 - 22:00

Terminal 3, before security, check-in level, next to Zone D
Terminal 3, after security, level 1
Hours: 06:30 - 22:00

Terminal 4, before security, level 1, use the lift near Zone G
Terminal 4, after security, level 2
Hours: 05:00 - 22:00

Terminal 5, before security, check-in level 3, Zone G
Terminal 5, after security, level 2, opposite to Customs

For VAT pre-booked refund appointments: Before security, check-in top level, Zone H
Hours: 06:00 - 22:00

For the exact rules about what you can expect to get a refund on please visit: www.gov.uk/government/publications/vat-notice-7041-tax-free-shopping-in-the-uk/vat-notice-7041-tax-free-shopping-in-the-uk

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Share your airport knowledge with us

Help us improve!

Our app wouldn't have won the Crystal Cabin Award for "Best Customer Journey" if it wasn't for all of our users' valuable feedback and constant support.

No matter whether you are travelling for business, leisure or you work at an airport, we could always use airport intel to help make our app even better and improve things for travellers all over the world!

Share your experience with us by sending an email to feedback@flio.com with any hints, tips or general information on any airport.

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Dayuse.com, a hotel room for the day

up to 75% off the price of an overnight stay

Whether it’s a long layover, a flight delay, or just the will to enjoy the infrastructure of a beautiful hotel, Dayuse.com invites you to book a day stay at one of our hotels located in the immediate proximity of the airport.

How does it work:

1/ Review the hotels available around the airport & the services they offer (spa, swimming pool, fitness, restaurant, and so on)
2/ Check their time slot availabilities (arrival & departure time within one day)
3/ Book your hotel and receive your confirmation
4/ Pay only at the check in
5/ Cancel at no cost until last minute


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